The GCC recently made a submission to the federal government’s “Noise Regulation Review for Remotely Piloted Aircraft (RPA) and Specialised Aircraft” being conducted by the Department of Infrastructure. This review was a response to the Department of Infrastructure acknowledging that they have regulatory oversight of the noise created by drones, including delivery drones such as those used by Wing and is important to those of us in Gungahlin.

Delivery by drone is a new service which “has emerged without the regulatory controls necessary to ensure that the beneficiaries and consumers of the service are balanced with the real and perceived concerns of the community”. This is explictly stated in the GCC submission (included below). The response also includes responses to the specific questions identified in the Department’s Issues Paper, and some additional comments on the importance of continued national regulatory oversight as opposed to leaving regulations entirely in the hands of the state governments.

Much of this submission is based on the GCC submission to the ACT government’s Inquiry into the Drone Delivery System in the ACT made in February 2019 which covers a broader range of issues.

Submission in Response to the Noise Regulation Review for Remotely Piloted Aircraft (RPA) and Specialised Aircraft


The Gungahlin Community Council (GCC) welcomes the opportunity to provide a submission to the Department of Infrastructure’s Noise Regulation Review for Remotely Piloted Aircraft (RPA) and Specialised Aircraft.

The GCC is a voluntary, not for profit, community-based association operating in the Gungahlin district of Canberra funded by the ACT Government ( We provide advocacy on a range of topics informed by engaging with the Gungahlin community through a variety of channels including face to face meetings, a newsletter, an email list, a website, Facebook, Twitter, traditional media and surveys.

As the Department will be aware, Gungahlin is where the Wing drone delivery system has been deployed on an ongoing basis for the first time from a base located in Mitchell. The GCC has played, and continues to play, an active role on behalf of the Gungahlin community regarding the impact of this drone delivery service. This submission is therefore focussed on this aspect of remotely piloted aircraft (RPA), and not urban air mobility (UAM), although some of the comments and issues identified may be applicable to both.

Although the Wing service has been operational in Gungahlin longer than anywhere else, it has been under a range of restrictions and exemptions from the Civil Aviation Safety Authority’s (CASA’s) Standard Operating Conditions (SOC), and for a relatively short period of time. The Gungahlin community (and the GCC) therefore have relatively limited direct experience and/or understanding of the nature of drone delivery systems. The GCC has built a level of understanding of the relevant issues by reviewing the extensive media coverage, facilitating briefings at GCC public meetings from Wing, Bonython Against Drones and the Department, responding to the ACT’s Inquiry into Drone Delivery Systems, undertaking site visits to the Project Wing Bonython trial site, engaging traditional media outlets and maintaining an ongoing dialogue with both Wing and the Gungahlin community.

It is clear from these engagements, and as highlighted in the Issues Paper, that this new technology-facilitated capability has emerged without the regulatory controls necessary to ensure that the beneficiaries and consumers of the service, are balanced with the real and perceived concerns of the community.

Nevertheless, early feedback from the Gungahlin community has indicated that most residents’ view drone delivery systems positively.

Regarding the proposed regulation of drones identified in the Issues Paper (Section 2.7), the GCC supports proposals a. through d. and strongly supports proposal e.;

e. Benchmarking acceptable noise levels for overflying different land use areas (including residential areas) having regard to acceptable noise levels permitted from other similar noise generating equipment under State/Territory legislation.

In relation to proposal f.;

f. Allowing noise regulation of drones by State/Territory Governments where this is consistent with the application of their regulations to other types of noise disturbance from operating equipment and not inconsistent with Commonwealth legislation.

the GCC is strongly of the view that the Commonwealth needs to establish and maintain a more active leadership, coordination and development role in the regulation of drones than this proposal suggests for the following reasons:

  • There is a lack of well documented evidence regarding drone noise and its impact, that needs to be undertaken at national level, for implementation/action at state level as per proposal e
  • Drone delivery systems are still undergoing rapid development and evolution, and any regulatory development process must be sufficiently flexible to address the specific issues identified in the trials conducted to date (for example), as well as any further issues or opportunities that arise as part of the ongoing operations. Having a national coordinated approach to actively drive regulatory responses to emerging issues will avoid duplication and fragmentation at state level.
  • Other aspects of drone operations, notably safety, are regulated at the Commonwealth level creating potential confusion in terms of an end-to-end approach to drone regulation, which could be mitigated by the Commonwealth remaining closely engaged with the states
  • Regulatory consistency across states significantly improves the commercial market for drone delivery services from multiple providers and hence the opportunities for Australia (and Gungahlin) to lead in this sector and make the best possible use of these capabilities
  • The low level of awareness of the differences between different types of drones and their capabilities is a national problem, and can best be addressed consistently and effectively at national level, even if enforcement of regulations occurs at the state level
  • Experience to date with drone delivery systems has shown states unable or unwilling to take on the responsibility of providing a “single point of contact” regarding concerns with drone delivery services. In some instances (eg. ACT) responsibility for complaints regarding a provider of drone delivery services have been directed back to the provider – the GCC believes it is unacceptable for the operators of drone delivery systems to be the only point of contact for community concerns or issues.
  • At this early stage of the drone delivery industry, there is a risk that regulations are developed at state level around the specific offerings of individual providers within that state, rather than taking a whole of industry approach in an open and transparent manner.

This position is in part supported by the positive impact the leadership provided by the Department of Infrastructure has had in addressing issues of noise associated with the drone delivery service in the ACT. The GCC is eager to continue to be involved in the development of regulations to ensure that the beneficiaries and consumers of the drone delivery service are balanced with the real and perceived concerns of the community.

  1. As a resident in the Wells Station Precinct I’m totally aghast that these noisy annoying things are entitled to fly over our homes continually causing neighbourhood dogs to bark and terminally ill persons to ask if I can turn that buzzing noise off. As a rate payer we feel we have no say at all in how our lives are being affected by events and business that this government seems to be innovative. Why not use them to police the speeding vehicles on Horse Park Drive and Majura Parkway instead if annoying/bothering the ones who pay your rates.

  2. I am distressed with noisy drones above my residence near Flemington Road. The drones pass above us literally every few minutes at peak hours both on weekdays and weekends. The loud, high-pitched sound stabs my brain, and I cannot relax at home anymore. We have nowhere to escape because we live here. I wish the ACT government would do more to protect residents from this noise pollution. Since drones are classed as aircraft, isn’t it illegal for Wing to operate drones in Mitchell because it is not zoned as an airfield? Is there way for us to stop Wing from distressing us, just as Bonython residents did for themselves?

    • If you are being disturbed by the noise, you should report it to the ACT Government via their Access Canberra service. Call 13 22 81 or visit

      Wing’s operations are permitted by the Department of Infrastructure, Transport, Regional Development and Communications as detailed here:

      There are additional ways you can report your concerns detailed at the bottom of this web page. I’m aware that some residents have raised concerns with Wing that have led to a reduction in drone traffic over their property.

      The situation at Bonython was somewhat different to the situation in Gungahlin so some of the issues there don’t apply. That said, there is clearly a balance to be struck here between those that use and value the drone delivery service, and those that are adversely impacted by it. The GCC’s work in this area (eg. has improved things, but they are far from perfect yet.

      Hope this is useful and thank you for raising this.

      • Thank you for the information. I reported the drone noise problem via the Access Canberra website, and they dismissed my concern by stating “As Access Canberra can be of no further assistance at this time, your incident has been finalised.” Their reason was that the Commonwealth Aviation Safety Authority (CASA) has regulatory responsibility for drones. I am disappointed to find out that the ACT’s noise standards do not apply to drones’ loud, high-pitched noise….

  3. The noise from the these drones is nightmare. Living on Nullarbor St Franklin, you hear every drone passing above your house, some days close to 20 times, you can hear them while inside your house, all for what… a gelato? Absolutely ridiculous! They should be banned until the technology is improved to significantly reduce that noise.

  4. No Peace in The Suburbs
    The noise from these drones is a living hell. I am on Feathertop street in Palmerston they fly over our property constantly. We have a pool which is used by our family in our yard, it is making impossible to enjoy our own space, due to the constant buzz from these drones. To get privacy from neighbour’s overlooking your space you can at least put in a bigger fence but privacy from a drone is nigh impossible

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